Frequently Asked Questions

1. Is it possible to monitor trading in all MICEX markets simultaneously by subscribing to the MICEX Information Services?

Yes. To do so, install the specialized MICEX Web Client program on your computer to view Market Data during trading on MICEX. The program allows you to simultaneously view all of the MICEX trading floors in real time in the course of trading, including the best quotes and trades and analytical information in the form of charts.

2. I am leaving for a business trip. As I am the only employee at our organization in charge of the MICEX Information subscription and the date for renewing the subscription falls during my absence, may I renew the subscription in advance?

Yes. To do so, execute a new order without waiting for the expiration of the previous one. The order must contain the desired date of connection to MICEX Information Units. You can find information on all of your orders under execution, valid orders, and archived orders in the Registered User’s Area of the MICEX Internet Server.

3. To what fax number should I send the confirmation of the effected payment for the MICEX Information subscription?

Fax: +7 495 705–96–45

4. We have paid for the subscription. When will we get access to Market data?

Access is provided on the day after the payment confirmation is received.

5. Our organization’s mailing address has changed. What should we do?

Enter the Registered User’s Area and make the appropriate changes in the Details section.